Faqs

If you can’t forgive and forget, pick one
Robert Brault

Frequently Asked Questions

I'm new to yoga, what class should i take?

We recommend that you read through the class descriptions before your first visit. Anything with Yin or Restorative in the title is a great option for beginners. To move further into movement style classes, we reccomend vinyasa or yoga flow. Once you are comfortable with these classes, the next step is power, core, and heated classes. Listen to your body, speak to the instructor ahead of time and let them know that you are new to the practice.

We reccomend for new guests to look into our intro to yoga registered class - read more on the workshop page

Is it ok to come to class late?

We would prefer that all students arrive on time. However, we recognize that sometimes circumstances beyond our control mean we arrive later than we intended. If there is still space in the class, late students may be permitted to enter, though we request that you enter as quietly as possible to minimize disruptions. However, if you are more than 10 minutes late, you will not be permitted to enter the class.

Is there any ettiquette i should be aware of?

Talking in class and the hallways – Our studio spaces are sanctuaries to a number of people who enjoy meditation, quite relaxation, and of course a focused yoga practice. Please use quiet voices in the lobby, and practice silence in the hallways and studios. If you are waiting for a class to begin and would like to visit with your neighbour, please bring your conversation off your mats and into the lobby. Scents and perfumes - we ask that you refrain from wearing perfume or cologne in class, as the hot and humid atmosphere intensifies the scent. Also, we have many members who are sensitive to fragrances. However, please do remember to apply deodorant or antiperspirant prior to class as required. Clean up after yourself - Be sure to take all of your personal belongings with you after the class, and return any props that you've used to their proper homes. Check the area around your mat, and wipe up any sweat drops (or puddles) that may have made it onto the floor. If you're using a studio rental mat, please wipe it down with the mat cleaner and towel at the front desk. Respect and listen to your body - Yoga is strongly about detaching from the ego. It is better to allow the body to open slowly than to push yourself too far, too quickly. Try to be content with where you are in your practice. It is important to maintain a long, straight spine and to breathe deeply. If your back is straight and you're breathing deeply, you're getting the same benefits, regardless of how your pose is modified. Try to keep in mind that there is no competition, the best practice is the one that suits your own body and respects its limitations.

Should I bring water?

The Vinyasa practice creates heat through the Ujjayi breath and the bandhas. It is not recommended to drink water during your practice as the water will cool the body, but do so if you need to. Please note that we do not sell bottled water at Yoga Passage. We recommend that you bring your own water bottle, which you may refill from our filtered water cooler.

What do I wear?

The studio is warm, so be sure not to overdress. A t-shirt or tank top and shorts or comfortable pants (not denim) are recommended. It is important to wear clothes that you can easily move in. Out of courtesy to your fellow yogis, please ensure that your yoga clothes are properly laundered and cover the appropriate areas.

What if I need to leave early?

It is preferable to stay for the duration of the class – the final posture, savasana (corpse pose) is one of the most rewarding poses in yoga and balances the energy of an active yoga practice. However, if you do need to leave early, you must do so before savasana, as it is quite disruptive if you leave during savasana. Please gather your belongings as quickly and quietly as possible if you need to excuse yourself early, and try to situate yourself near a door as to minimize disruptions to your fellow yogis.

What time should i arrive for my class?

For your first visit to our studio, we recommend arriving at least 15 minutes before the class starts, so that you aren't rushed going into the class and so we have extra time to show you around. If you are renewing your membership, we also ask that you arrive 15 minutes early,or renew your Membership online Some classes can fill up before start time – we recommend that you give yourself extra time for the lunchtime, and after work classes (5:10 and 6:10), and for the Hot Yoga classes. Try to arrive a few minutes early to calm and center yourself. Sun Salutations help to prepare the mind and body at the beginning of every class and ensure a safe and effective practice.

Where can i leave my belongings?

There is room in the change rooms for you to leave most of your belongings. We don't have lockers, however, so we recommend that you take any valuables (wallet, etc) into the class with you and leave them in the cubbies at the back of the studio. Be sure that your cell phone is on silent or turned off, as ringing or vibrating phones are disruptive. Please note that Yoga Passage will not be held responsible for lost or stolen items. On occasion, people have left with the wrong shoes or articles of clothing so if you bring anything that you are partial to, we strongly recommend taking it into the studio with you. Items that are left behind at Yoga Passage will be held for a week, then donated.

Where can i park?

Yoga Passage is gifted with 12 parking stalls on the west end of our building. In addition, there is an abundance of paid parking along the streets and in alternative parking lots in our area. We ask that those who use the yoga passage parking spaces register their vehicles on each visit and recognize that registrations are valid for a maximum of two hours, so that spaces can remain available for individuals currently taking classes.Vehicles that are registered but have exceeded the 2 hour maximum will be ticketed and in some cases towed. Parking spaces behind the Yoga Passage building next to the dumpster are for teachers only, vehicles will be towed from this space. Impark & street parking is free after 6:00 pm & Sundays

What is your refund and cancellation policy?

Please make your purchases with confidence. The staff at the studio will do their absolute best to ensure that you make the right purchase for your needs, and we simply request your respect for the value of our services. Please inform us ahead of time if you are unable to attend a workshop as there are limited spots available. If you are unable to attend your class or workshop, or if you are not satisfied with your purchase, please review the following policy for refunds:


Workshops, Registered Classes & Advanced Teacher Training

A Cancellation made over 30 days prior to the start date of a workshop, registered class, or advanced teacher training may receive a refund with a 20% administration fee deducted.

Cancellations made less than 30 days will not be refunded, however we are happy to place a credit for the full balance paid onto your account. This credit on account can be used for any future purchases.

Memberships & Passcards

Refunds may be provided for memberships and passcards no more than 14 days after the date of purchase. Please note that the refund will be the full amount of the purchase less the drop-in rate of any classes taken and a 20% administration fee.

There are no refunds on single drop-in sessions

There are no refunds on retail purchases. You may recieve a credit on account up to 30 days after purchase if purchase is returned in the same condition it was purchased in with tags attached


All refund requests must be done by emailing info@yogapassage.ca, refunds cannot be processed by front-desk staff.